FAQs

Select your products, add to cart, and complete checkout. You’ll instantly receive confirmation and payment instructions.

We accept Apple Pay, Google Pay and Credit Card

No — payment must be completed before dispatch to ensure fast processing and secure handling.

Please complete payment within 12 hours to secure same-day or next-day shipping.

You will get a Email notification once your checkout is successfully completed

All orders ship directly from our Pro Bio Health fulfilment hub for fast and reliable delivery nationwide.

You’ll receive a tracking link by Email or WhatsApp as soon as your parcel is shipped.

If your parcel hasn’t arrived within 3 business days, contact us and we will investigate immediately.

Yes — every batch is verified using:

• HPLC
• Mass Spectrometry

No. All products are supplied strictly for laboratory research purposes only.

Keep lyophilised vials in a cool, dry environment. Once reconstituted, store refrigerated at 2–8°C.

• Email: info@pro-bio.co.uk
• Phone: 07552 311826
• Hours: Mon-Fri 9:00-17:00 (UK)

Due to the nature of research materials, returns are not possible. However, damaged or incorrect items are replaced immediately.